Customer Satisfaction is our #1 priority. If you are ever unhappy with the product you have purchased, it can be returned with a Return Authorization Number (RA#) within 30 days after delivery for a refund (applicable restocking fees may apply), not including freight costs, if applicable. A request must be sent to email@example.com to receive the proper return address and RA Number. Any items shipped back without an RA Number will be rejected. Any items must be returned in "new" condition with retail packaging unopened. If the product is determined defective, a replacement will be provided immediately after the return of the defective product. The return of the defective product is contingent upon the original manufacturer's warranty policy. Titan Marine Watersports is not liable for any damages or injuries as result of a defective product or improper installation.
RETURNS CONTACT INFORMATION:
Call 800-711-3366 extension 1
When making a purchase from Titan Cycle Customs, you are hereby agreeing to the RETURN POLICY.
1. Items returned unopened and in their original packaging will be not charged any restocking fees. We offer Free Helmet Exchange and we provide freight return freight labels.
2. Items returned "opened" from their original packaging can be subjected to a 15% restocking fee.
3. Items without their original packaging or have any visible sign of installation or use, are not eligible for returns or refunds.
4. Special order items are not eligible for refunds. No Exceptions.
5. Electrical items such as lights and fuel processors that have been installed are not eligible for refunds.
6. Close out and used parts are not eligible for refunds.
7. There are NO CANCELLATIONS, REFUNDS OR RETURNS of "special custom orders" unless determined defective.
BEFORE INSTALLING YOUR PURCHASE please be sure to inspect it thoroughly for any scratches, defects, problems, or missing parts- ESPECIALLY exhaust systems and other chromed accessories. If you do find a problem with your purchase prior to installation- DO NOT INSTALL THE ITEM OR THROW AWAY ANY PACKAGING! Contact Titan Cycle Customs immediately and we will take the necessary steps to warranty or replace the item as soon as possible. Once the product has been installed, your right to a warranty or return for visible defects (scratches, dents, blemishes, etc.) will no longer be available.
IF FITMENT PROBLEMS ARISE DURING THE INSTALLATION PROCESS please contact us before returning the item. More often then not, a simple direction not included in the instructions (such as applying extra pressure or removing another part first) is all you need to get the part to fit properly. Titan Marine Watersports staff is extremely familiar with the products on our website and will often be able to guide you through installation easily. In some cases we may need to refer you to the manufacturer for further installation instructions and will provide you with contact information to do so. If we determine that a product our website said would fit your motorcycle, does not, Titan Cycle Customs will get you the correct part (if available) as soon as possible and at no cost to you.
IF YOU THINK YOU WERE SENT THE INCORRECT PART please contact us first for confirmation before returning the item. There are several instances that could cause confusion when you receive your order that Titan Marine Watersports staff will be happy to clear up without the need for a return. For example, our website uses a combination of distributor part numbers, manufacturer part numbers, and Titan Cycle Customs part numbers; so the part number printed on the item you receive may not always reflect the part number on your order. Also, manufacturers often send out old or generic instructions that do not list the current model fitment or year range. If we do determine that we sent you the wrong part, Titan Marine Watersports will get you the correct part you ordered as soon as possible and at no cost to you.
All products returned must arrive at Titan Cycle Customs in perfect/re-sellable/un-installed condition to be accepted for return so please make sure to pack up the item very carefully and with the appropriate packing materials before shipping. We cannot accept damaged or used items because a large portion of returns are intended for resale - You would not want to receive someone else's damaged return and no one else wants to receive yours either! We also recommend insuring the package-Titan Marine Watersports is not responsible for returns that are lost or damaged during return shipping. The original packaging is needed to return the item but please call us if you have already thrown it away-We will try to make exceptions on this policy whenever possible! Each return item is thoroughly inspected for damage and installation marks so please be sure to check it carefully yourself before sending it back. Returns refused for not following policy or for having undocumented damage/installation marks/etc will be shipped back to you at your expense; so again, please take good care of the parts before and during the return process.